If you’re serious about managing a successful law practice, you should measure and track your Net Promoter Score.
In this episode, you’ll learn what the NPS is, how it’s calculated, and how it can lead to you getting more great clients, and fewer bad ones.
- The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results, by Gary Keller
- The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld & Rob Markey
- Take my NPS survey and let me know how I’m doing with the podcast (and see how the questions look to someone who is answering them).
- Here’s an example of the sequence of questions to ask
BTW, I’d love to get your feedback or hear about your questions (which I’ll answer in upcoming episodes).
And if you download my free Solo & Small Firm Lawyers’ Guide to Working Smarter I’ll follow up and send you a few helpful emails to make it easy for you to take actions that lead to important results in your practice.
Oh, and if you’re interested in radical improvement for your law practice, check out my new Working Smarter course.
Thanks to Our Sponsor
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If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at EmeraldCity
P.S. If you want to create better systems for your practice, check out this Ultimate Guide.