Keith Lee is a good friend (and fellow contrarian) from back in 2010 when he started a law blog called Associates Mind. In this episode, we’ll reminisce about big shifts that technology has created in the legal profession over the past decade.
And we’ll focus on a new tool that now makes it easy for lawyers to provide quick case status updates to clients via a smartphone app.
- Associates Mind (The blog that Keith started in 2010)
- LawyerSmack (the Slack-based lawyer community Keith runs)
- CaseStatus (the app-powered case-status service that Keith works with and helps market)
- Net Promoter Score (aka the “NPS” that Keith and Ernie mentioned)
- The Ultimate Question: How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld & Rob Markey (the book that explains the NPS score, by the folks who created it)
BTW, I’d love to hear your questions or get feedback (if you want to record your thoughts using this cool tool).
Also, you might want to download my free Guide to Working Smarter in the Digital Age (to help you optimize your practice —so you start working less and relaxing more).
And if you want to make improvements faster, check out my Working Smarter course.
Thanks to Our Sponsors
SweetProcess is a great way to document your important workflows. Doing so will help make your practice run more smoothly, and require less involvement on your part to keep things running smoothly.
The best way to understand how SweetProcess will help streamline your firm is to start using it. The company offers a 14-day free trial, but as a loyal listener of this podcast, you can try it for 28-days free of charge. And you don’t even have to enter a credit card to get started.
Just navigate to SweetProcess.com/ernie to start your 28-day free trial today.
And thanks to the other sponsor of this podcast…
Smith.ai is an amazing virtual receptionist service that specializes in working with solo and small law firms. When you hire Smith.ai you’re actually hiring well-trained, friendly receptionists who can respond to callers in English or Spanish.
If there’s one great outsourcing opportunity for your practice, this is it. Let Smith.ai have your back while you stay focused on your work, knowing that your clients and prospects are being taken care of.
Plans start at $210/month for 30 calls and pricing starts at $140 for 20 chats, with overage at $7 per chat. They offer a risk-free start with a 14-day money-back guarantee on all receptionist and live chat plans including add-ons (up to $1000). And they have a special offer for podcast listeners where you can get an extra $100 discount with promo code ERNIE100. Sign up for a risk-free start with a 14-day money-back guarantee now (and learn more) at smith.ai.
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at EmeraldCity Pro
P.S. If you want a practice optimized for remote work & virtual collaboration, get this 24-page guide.