Keith Lee is a good friend (and fellow contrarian) from back in 2010 when he started a law blog called Associates Mind. In this episode, we’ll reminisce about big shifts that technology has created in the legal profession over the past decade.
And we’ll focus on a new tool that now makes it easy for lawyers to provide quick case status updates to clients via a smartphone app.
- Associates Mind (The blog that Keith started in 2010)
- LawyerSmack (the Slack-based lawyer community Keith runs)
- CaseStatus (the app-powered case-status service that Keith works with and helps market)
- Net Promoter Score (aka the “NPS” that Keith and Ernie mentioned)
- The Ultimate Question: How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld & Rob Markey (the book that explains the NPS score, by the folks who created it)
Also, you might want to download my free Guide to Working Smarter in the Digital Age (to help you optimize your practice —so you start working less and relaxing more).
And if you want to make improvements faster, check out my Working Smarter course.
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