- The Ultimate Question 2.0, by Fred Reichheld & Rob Markey (about the use of the NPS score for measuring client satisfaction)
- The 80/20 Principle: The Secret of Achieving More with Less, by Richard Koch (about how to discover and use the power of 80/20 leverage in business)
- Click to subscribe to 80/20 Lawyering – a newsletter for solo & small firm lawyers who want to find hidden levers to maximize ROI with minimal effort, money, or time.
- Click to join ‘Inner Circle‘ – a private discussion group for solo & small firm lawyers interested in learning to leverage 80/20 ROI principles, as well as technology that drives maximum ROI.
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P.S. If you want to create better systems for your practice, check out this Ultimate Guide.