Virtual assistants for lawyers – the best one I’ve found

By March 8, 2013July 26th, 2018little big firm, tech, web-tech

When I started my solo law practice I continued doing the same kind of sophisticated commercial litigation practice I was doing at the big firm.

But I couldn’t afford to hire a receptionist, and the usual phone answering services were not up to the level my clients had gotten used to.

So I just answered the phone myself, or let it go to voicemail.

But when I found Ruby Receptionists I was pleasantly surprised.

Turned out, not only could I afford a receptionist, but my clients wound up with better phone service than they got at my old firm.

More importantly, I didn’t have to figure out who to hire, or how to manage them.

That’s my dream of the perfect virtual assistant.

Ruby is way more than a phone-answering service.

They’re a “we make you look amazing to anyone who calls your company” service.

Ruby is run by some fantastic people, who’ve managed to build something truly magical.

People who call your company will experience the magic, and assume you’re the one who created it.

But behind the magic that’ll be attributed to you is a lot of work and attention to detail by the folks who run Ruby.

They hire only the best people, with effusively friendly dispositions. Then they train them relentlessly so that they’re exceptionally attentive and helpful.

I no longer practice law. I now teach fellow lawyers how to use technology to be more efficient with less overhead.

As I’ve written on my PaperlessChase blog, having a paperless law practice is helpful if you want to hire virtual assistants.

You don’t need a paperless law practice to hire a virtual receptionist, just a main phone line that you can redirect somewhere.

But, if you want potential clients and other important callers get the best possible impression of you, hire Ruby Receptionists.

P.S. If you’re tired of chasing “shiny objects,” (and are ready to make some key changes so your practice becomes much easier to manage), download my Solo & Small Firm Lawyers’ Guide to Working Smarter. It’s definitely not for everyone, but if you’re willing to be thoughtful and patient as you work on your practice, it might be right for you.


  • EdwardS says:

    It is going to be interesting when the Rubies get bored and call up chatbot central for a bit of a girlie chat. Hope it’s not at premium rates.

  • This is an interesting article! I work for a Virtual Assistant company Worldwide101, and as I’m sure you know it’s difficult to find a virtual receptionist that you trust and is dependable! We actually use Ruby internally and have been extremely pleased. Our Virtual Assistants, while they can take customer service/reception calls, tend to be used for business level tasks such as Executive Administration, Project Management, Social Media, Bookkeeping, etc. so we find that a VA with Ruby in addition is a great solution. That way Ruby can answer calls while your VA focuses on other tasks to leave you free to focus on what matters, your customers!

  • I am a virtual Assistant doing Virtual Administrative Services. I read this article and quite interesting how to hire best VA. You may try to use some freelancing website for get good and cost effective Virtual Assistant. Or check it out

  • Hey AK:

    The best way to understand how to make use of a virtual assistant is to use one. Everyone will find different ways to use them, based on their most pressing needs. The best way to get started is with a service like Fancy Hands,

  • Mike Malloy says:

    I also started using a Zirtual Assistant this month, and I absolutely LOVE it. The service is great and incredibly responsive. It frees me up to do the things only I can do to drive my start up companies forward. I’ve been tracking my relationship with my ZA, and I’m happy to share my notes with you or anyone else who is considering getting one. Thanks!

    • AK says:

      Please give me some guidance to how to make the best use of a ZA if I have a small law firm with some part-time help. Thanks. A

  • Kurt Garcia says:

    Please follow-up this blog with how your virtual assistant is working out for you. i am tempted to try, but would like a review from you. I trust your opinion. Thanks.

    • Ernie Svenson says:

      I’m extremely pleased with Zirtual. If you’re at all intrigued by the notion of a VA you should submit a request for an invite. My links should get you further along than if you visit the site randomly.

  • Chad Danenhower says:

    I am looking forward to the future posts about this. How do people get "invited"?

    • Ernie Svenson says:

      Chad: You can "be invited" if you use this link:

      I made that the link in the body of the post as well, but forgot to mention it. Let me know what you think if you try it out!