If you’re serious about managing a successful law practice, you should measure and track your Net Promoter Score.
In this episode, you’ll learn what the NPS is, how it’s calculated, and how it can lead to you getting more great clients, and fewer bad ones.
Show Notes
- The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results, by Gary Keller
- The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld & Rob Markey
- Take my NPS survey and let me know how I’m doing with the podcast (and see how the questions look to someone who is answering them).
- Here’s an example of the sequence of questions to ask
General Resources
- Learn to use technology to reduce friction & gain freedom with this resource: https://www.the8020lawyer.com/
- Focus on these essential tech tools for maximum traction in your practice.
- Take this short law practice assessment to identify your main strengths & weaknesses.
Thanks to Our Sponsor
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EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at EmeraldCity
Discover how to transform your law practice with the 5 Tech Pillars.
