Managing Clients: The Cornerstone of Your Law Practice
Managing clients effectively is not just a requirement, it’s the lifeblood of your law practice. It can be challenging at times, yet immensely rewarding. Clients, with their varying demands and personalities, can sometimes test your patience. However, the success of your law practice hinges largely on how well you manage them.
Managing Clients: The Simplest, Most Essential Business Goal
When managing clients, the simplest and most important business goal is to optimize for client happiness. Understandably, this may seem vague or broad, but in practice, it is what determines the growth of your law practice. The happier your clients are, the more likely they are to not only stick with your services, but also refer others to you.
Show Notes
- How to Win Friends & Influence People, by Dale Carnegie
- The Trusted Advisor, by David Maister
- Tim Ferriss interview with Nick Kokonas (about the restaurant business and reimagining the customer experience)
- Life On The Line, Grant Ashatz & Nick Kokonos (a book about reimagining the restaurant customer experience)
- Never Split The Difference, by Chris Voss (book on the psychology and tactics of negotiation, i.e. “tactical empathy”)
- Blog post about my job at Commander’s Palace (where I once got whacked on the head by the famous chef Paul Prudhomme)
- What A Restauranteur Can Teach You About Your Law Practice (my blog post about Ella Brennan and lessons learned from working at her restaurant, Commander’s Palace)
General Resources
- Check out my Inner Circle (to participate in ongoing discussions about tech tools I discuss and recommend)
- Check out this Law-Tech Assessment if you want specific recommendations for improving based on the technology you’re using in your practice
- Click for a list of the Best Tech Tools for Lawyers
- Subscribe to: The 80/20 Principle newsletter (it’s free)
Thanks to Our Sponsors
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EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at EmeraldCity Pro
P.S. Get the Smart Lawyers Tech Guide.
