How can solo and small firm lawyers most effectively leverage outsourcing, in particular, the job of answering phone calls? I interview Diana Stepleton, the VP of Partner Engagement at Ruby Receptionists, about the service that Ruby actually provides to its customers. (Hint it goes far beyond the obvious aspect of answering phones in a professional way).

Ruby provides service to over 9,000 businesses, 40% of which are attorneys. To learn more about Ruby’s exceptional services (and to get a special discount when you decide to try them out) click here.

P.S. If you want to create massive leverage in your practice, download my Lawyers’ Guide to Working Smarter. When you start to leverage technology (and some other key elements) you’ll be amazed at how much more enjoyable and lucrative your practice will become.