Lawyers need to be better attuned to what their clients think and feel about their experiences dealing with their lawyers and the legal system as a whole.
Collecting feedback signals that you care about your clients, more so than other lawyers. But besides making your clients feel better about you, the feedback will give you powerful insights.
There are many tools you might use to gather feedback, but Google Forms is free and easy to use. If you want to step up to a higher level, pay for a service like SurveyMonkey, which lets you create more robust forms.
If you collect feedback with the right process you can easily gather testimonials from your clients as well. And those will be valuable in marketing your practice to get more good clients in the future.