Lawyers need to be better attuned to what their clients think and feel about their experiences dealing with their lawyers and the legal system as a whole.
Collecting feedback signals that you care about your clients, more so than other lawyers. But besides making your clients feel better about you, the feedback will give you powerful insights.
There are many tools you might use to gather feedback, but Google Forms is free and easy to use. If you want to step up to a higher level, pay for a service like SurveyMonkey, which lets you create more robust forms.
If you collect feedback with the right process you can easily gather testimonials from your clients as well. And those will be valuable in marketing your practice to get more good clients in the future.
BTW, I’d love to hear your questions or get feedback (if you want to record your thoughts using this cool tool).
Also, you might want to download my free Guide to Working Smarter in the Digital Age (to help you optimize your practice —so you start working less and relaxing more).
And if you want to make improvements faster, check out my Working Smarter course.
Thanks to Our Sponsors
SweetProcess is a great way to document your important workflows. Doing so will help make your practice run more smoothly, and require less involvement on your part to keep things running smoothly.
The best way to understand how SweetProcess will help streamline your firm is to start using it. The company offers a 14-day free trial, but as a loyal listener of this podcast, you can try it for 28-days free of charge. And you don’t even have to enter a credit card to get started.
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And thanks to the other sponsor of this podcast…
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If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at EmeraldCity Pro