It’s clear Facebook doesn’t care about its customers.
I mean the small businesses that fueled their profitable growth. Facebook cares only about big shots (i.e. large companies or political campaigns that spend a lot of money).
Proof of Facebook’s indifference
I’ve seen many online conversations where complaints about Facebook are increasing.
For instance, complaints like this:
“Meta decided to shut down my ads account after launching a messaging testing campaign for a new project (and a new FB page).
They flagged the campaign as breaching some of their policies even though I was careful not to.
I’ve requested a review, but I haven’t received any updates in weeks.
I’ve checked today, and now the status is:
‘You can’t request a review on this account. Your account and its associated assets will remain restricted.’
Without any detail as to what was wrong (if anything)
Where it gets weird and frustrating is that I cannot reach out to the support anymore.”
Not giving reasons shows disregard
When Facebook disables an account, they provide no reasons and become unresponsive.
You can try to appeal, but it’s usually ineffective. I know because it happened to me.
I wasn’t running ads. I violated a “Community Guideline” on a business Instagram account I set up. Which one? Who knows.
Shortly after, all my Meta-related accounts were shut down, including my private Facebook account.
How to regain access
Restoring access to a disabled account is theoretically possible, but requires knowing a high-spending Facebook user with enough influence to access actual employees.
A woman I know was locked out of her account for inexplicable reasons, and this was the advice from someone in our online community:
“In desperate measures you can start casting a net via LinkedIn private messages if you have any common connections to support engineers. I’ve seen this work sometimes in situations like this.”
A better recommendation came from another member who said:
“we’ve been through this a ton. i have a dedicated marketing support rep that is helping us escalate through support as well as a support link to create a ticket – i can give the link but ill have to ask the rep if he can work on accounts that are not mine.”
You get the idea
Facebook doesn’t care about small businesses, only the heavy hitters.
If you think it cares about poor schlubs using its services to share posts with family and friends, think again.
I’m glad Facebook shut down all my accounts. I’m happier on Bluesky (where many former contacts have migrated).
But I feel sorry for people being used as profitable fodder by this unprincipled, exploitative company.
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