Website Chat Services: A New Approach to Customer Service
Website Chat Services are transforming the way businesses communicate with their customers. In today’s technology-driven world, the traditional phone receptionists are increasingly complemented by this innovative service. By incorporating web chat services into your business, you have a chance to significantly increase your conversion rates from website visitors.
The Impact of Website Chat Services on Conversion Rates
Boosting website visitors conversion is one of the numerous benefits of website chat services. As businesses aim to provide efficient and streamlined services to their clients, this tool is increasingly becoming essential. Effective management of customer queries and concerns through these services leads to improved customer satisfaction, thus translating into higher conversion rates.
Merging Traditional and Modern Customer Services
The introduction of website chat services does not mean the end of traditional phone receptionists, but rather a fusion of these two customer service methods. Ruby Receptionists, for instance, have successfully incorporated both mediums, paving the way for a customer-centric approach. The combination of these services ensures that your business caters to all types of customers, enhancing their overall experience.
Harnessing the Potential of Website Chat Services
In conclusion, website chat services are more than a trend; they have become a necessity in today’s digital era. Not only do they provide a broader platform for communication, but they also offer an effective method of improving customer satisfaction and consequently, conversion rates. As a business owner, harnessing the potential of these services is a step towards a customer-focused future.
General Resources
- Learn to use technology to reduce friction & gain freedom with this resource: https://www.the8020lawyer.com/
- Focus on these essential tech tools for maximum traction in your practice.
- Take this short law practice assessment to identify your main strengths & weaknesses.
Thanks to Our Sponsors
SweetProcess is a great way to document your important workflows. Doing so will help make your practice run more smoothly, and require less involvement on your part to keep things running smoothly.
The best way to understand how SweetProcess will help streamline your firm is to start using it. The company offers a 14-day free trial, but as a loyal listener of this podcast, you can try it for 28-days free of charge. And you don’t even have to enter a credit card to get started.
Just navigate to SweetProcess.com/ernie to start your 28-day free trial today.
And thanks to the other sponsor of this podcast…
Smith.ai is an amazing virtual receptionist service that specializes in working with solo and small law firms. When you hire Smith.ai you’re actually hiring well-trained, friendly receptionists who can respond to callers in English or Spanish.
If there’s one great outsourcing opportunity for your practice, this is it. Let Smith.ai have your back while you stay focused on your work, knowing that your clients and prospects are being taken care of.
Plans start at $210/month for 30 calls and pricing starts at $140 for 20 chats, with overage at $7 per chat. They offer a risk-free start with a 14-day money-back guarantee on all receptionist and live chat plans including add-ons (up to $1000). And they have a special offer for podcast listeners where you can get an extra $100 discount with promo code ERNIE100. Sign up for a risk-free start with a 14-day money-back guarantee now (and learn more) at smith.ai.
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at EmeraldCity Pro
Want My Guidance?
Here are some ways I can help your practice:
- My flagship course: LawFirm Autopilot: A Simple Guide For Creating a Profitable & Fulfilling Practice That Virtually Runs Itself.
- My Co-Pilot program —ongoing guidance from me and other key consultants that I completely trust (and also from similarly-situated attorneys with solo & small firm practices).
- My VIP Fast-Track program —personalized, one-on-one coaching from me.
Discover how to transform your law practice with the 5 Tech Pillars.
