There are several ways to gather client feedback and testimonials. In this episode, we’ll discuss the pros and cons of each way. We’ll talk about the best tools to use, and the optimal form questions for getting great feedback answers AND testimonials in a single survey.
Links to resources mentioned
- Book: The Ultimate Question 2.0, by Fred Reichheld:
- Outline of Discussion (PDF)
- Survey Monkey form I discussed
- Birdeye (online review service)
- Podium (online review service)
BTW, I’d love to hear your questions or get feedback (if you want to record your thoughts using this cool tool).
Also, you might want to download my free Guide to Working Smarter in the Digital Age (to help you optimize your practice —so you start working less and relaxing more).
And if you want to make improvements faster, check out my Working Smarter course.
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He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
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Here are some ways I can help your practice:
- My flagship course: LawFirm Autopilot: A Simple Guide For Creating a Profitable & Fulfilling Practice That Virtually Runs Itself.
- My Co-Pilot program —ongoing guidance from me and other key consultants that I completely trust (and also from similarly-situated attorneys with solo & small firm practices).
- My VIP Fast-Track program —personalized, one-on-one coaching from me.
P.S. If you want a practice optimized for remote work & virtual collaboration, get this 24-page guide.