I am heartened by this story about Ropes & Gray’s new Chief Operating Officer, a position the law firm just created last March. The 39 year old COO is not a lawyer, but that’s not a disadvantage. His job is helping lawyers enhance client service and operate more efficiently. I love seeing law firms make significant strategic moves, trying to find new ways to operate rather than muddling along in the (supposedly) safe zone of traditional practice models.
Ropes & Gray is the lead outside counsel used by Tulane University here in New Orleans and I’ve heard several wonderful stories about how quickly and ably they helped Tulane after Katrina hit. So I’m not surprised to read this latest story.