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Google rocks in times of crisis

By September 10, 2005katrina

As you may know I have a ‘Google Adsense’ account, which means I put a script on my blog that lets Google deliver targeted ads.  I started this mostly to figure out how the advertising thing worked. I get enough money to pay for the cost of running my blogs, and a little bit more.  It’s also another barometer of the traffic my site gets.  Okay, enough background information.

The paltry checks that I get from Google every 60 days or so have been coming to my house in New Orleans.  You know, the one I can’t get to now.  I’ve redirected my mail and made some changes to some of my accounts that require me to receive mail.  But I didn’t think about the Google account because, frankly, it’s not that big a deal to me.

Today, I got this email from the Google Adsense folks.  I think this is pretty damn cool, and it demonstrates how a company should communicate with its customers at a time like this:

Hello,

We’ve noticed that your AdSense payment address is located near
the area most impacted by Hurricane Katrina. We also know you
may have issues more urgent than your AdSense activities right
now, so we’d like to offer our help.

If you’re having trouble managing your AdSense account in any
way, please let us know. We can assist you with holding your
payments, updating your payment address, switching to electronic
payments, or any other account issues you may have.

Please feel free to reply to this email or contact us at
adsense-support@google.com to let us know if there’s anything
else we can do for you.

We offer our deepest sympathy during these difficult times.

Sincerely,

The Google AdSense Team

Maybe these guys should be running FEMA.


P.S. If you appreciate these kinds of observations, you might want to read this as well.

4 Comments

  • Ozzie says:

    Wow… so Google is THAT good… 🙂

  • Stanley Feldman says:

    No, this is simply the way competent businesses, who just give a s..t, do business! I am confident that Google does not hire in order to reward friends or large contributors.

  • Bridget says:

    I really think Google should replace FEMA :).

    My deepest sympathies to you and your losses. Thewhole nation is thinking about you and prayingfor you.

    Sincerely,

    BridgetMarylandPS. I saw your blog on a directory of Katrina blogsand was curious to see how people were making out.Good luck to you. I havea LiveJournal blog which issimilar to typad I believe,and it is https://www.livejournal.com/users/bggallag/

  • Norm says:

    Actually, putting Google in charge isn’t a bad idea. Good luck.

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