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Give me a human and make it snappy

By November 1, 2003culture

Sure we all like to talk to automated voice systems and push buttons one after another like a rat-in-a-virtual-maze. But sometimes when you call one of these big companies whose specialty is “communication” you just want to talk to a real live, DNA-propagating, person. Ever feel like that? Well then read this.


P.S. If you appreciate my observations, you might want to join my inner circle.
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