My MacBook that I ordered from Apple has a problem (related to the installation of Basecamp) so I had to send it back. Apple sent me a box and I put the computer in the box and sent it back. It came back to me in about 5 days. Apple tried to fix the problem without wiping my hard drive, which I appreciate. But it also wound up not completely fixing the problem. So I called Apple and the tech guy, trying to be very helpful, suggested I simply bring the computer in to the local CompUSA.
He said that they would be able to install a new hard drive, or wipe it. Presumably this would minimize the turn-around time in getting it fixed. When I took it in to the Kenner store (by the airport) I was made to wait for a long time, even though there were people behind the counter not doing any work (i.e. just gossping). Finally when I was able to speak to a techie he told me that he’d have to "send the computer into Apple." I explained to him what the Apple tech told me, but I quickly determined that was a waste of time. "Fine," I told him, "send the computer in."
He took my contact information and told me he’d call me when it was ready. That as over a week ago, on August 23rd. Today (August 30th) I got a call from CompUSA to tell me that they were about to ship the computer off to Apple. WHAT? I told the guy that if I had simply handled the problem myself (as I did the first time) I’d have the computer back already. I told him not to bother to send it to Apple as this was obviously not a priority for them. I told him I’d pick it up.
I’m not saying all CompUSAs are this incompetent, but I’d definitely avoid the one in Kenner, Louisiana. The people that work there are not going to win any J.D. Powers awards, that’s for sure. Unless they start giving out awards for sloth and gross incompetence.